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Tag: Andrew McDermott

Using The Customer from Hell to Attract All-Star Customers

Using The Customer from Hell to Attract All-Star Customers

| July 2, 2014 | 5 Comments

“Are you fuckers listening?”  “uh…wha…what?” I sputtered. “I know what I want done and I want you fuckers to listen.” Ignoring his insult, I ask a direct question. “This thing you’re asking us to do, you know it’ll hurt your business if it doesn’t work, right?” Our toxic customer had asked us to do something […]

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