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Tag: customer from hell

Keeping the Customer from Hell out of Your Business, Automatically.

Keeping the Customer from Hell out of Your Business, Automatically.

| July 17, 2014 | 1 Comment

“You’ll throw in the extras we talked about if you want my business.” We were negotiating with a potential customer. His pattern was the same. We’d negotiate the terms and send the agreement. Our customer would confirm that everything was fine. Everything looked good. Until we spotted all of the extras he added in without […]

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How to Turn the Customer from Hell into an All-Star

How to Turn the Customer from Hell into an All-Star

| July 11, 2014 | 1 Comment

“Why the hell isn’t this project done?!” “I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done.” Our customer was angry. He felt we weren’t doing our jobs. Except for one problem. Our customer was the reason his project wasn’t done. We […]

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Using The Customer from Hell to Attract All-Star Customers

Using The Customer from Hell to Attract All-Star Customers

| July 2, 2014 | 5 Comments

“Are you fuckers listening?”  “uh…wha…what?” I sputtered. “I know what I want done and I want you fuckers to listen.” Ignoring his insult, I ask a direct question. “This thing you’re asking us to do, you know it’ll hurt your business if it doesn’t work, right?” Our toxic customer had asked us to do something […]

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