How to Turn the Customer from Hell into an All-Star

“Why the hell isn’t this project done?!” “I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done....


Why Customer Interaction Is Valuable to Long Term Relationships

Although there are many types of long term relationships the ones you build with your customers are precious. Each customer is a messenger to your company’s policies. The roadside is paved with many...