4 Ways Your Startup Can Compete with The 800-Pound Gorillas

If you have a startup company with limited resources, you are probably wondering how you can ever compete with the 800-pound gorillas in your industry? I know I was when we launched our business at th...


It All Comes Back To Happy Customers

Even though the subject of customer satisfaction has been touched many times, there’s never enough to be said as most of the businesses keep doing the same mistakes all over again. And they wond...


Why ‘Old-School’ Customer Service Will Never Be Replaced

Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite of...


Do Customers Really Like You? There’s Only One Way to Find Out

Do you know how your business is doing? No, not how you think it’s doing, but how it’s really doing, according to everyone who does business with you every day? There could be a huge difference be...


Protecting Profits Over Loyalty: A Warning From the Gaming Industry

With the gaming industry worth around $100 billion, game publishers have been understandably keen to protect their assets. The latest trend has been to use always-online Digital Rights Management (DRM...