10 Awesome Customer Service Tricks for Entrepreneurs

I waited at their concierge for an hour. After which the rece...


Keeping the Customer from Hell out of Your Business, Automatically.

“You’ll throw in the extras we talked about if you wa...


How to Turn the Customer from Hell into an All-Star

“Why the hell isn’t this project done?!” “I’m going to i...


Using The Customer from Hell to Attract All-Star Customers

“Are you fuckers listening?”  “uh…wha̷...


When the Customer is Always Wrong

“No. I’m right. The customer is always right. Your website said you were pet...


How To Improve Your Phone Manner for Business Calls

Speaking on the phone is something that you really can’t avoid if yo...


Listen To Your Customer! Interview with HARO Founder Peter Shankman

Help A Reporter Out (HARO) was started in 2...


How to Handle Difficult Customers as a Business Owner

“You must fire bad customers just as you would fire a ...


Why ‘Old-School’ Customer Service Will Never Be Replaced

Want to set yourself apart from your competition and ke...


5 Things Every Customer Wants from Your Business

When you own a business, one of your primary duties as a busi...