customer service - Under30CEO : Under30CEO customer service - Under30CEO : Under30CEO
arrow
Join the Under30CEO Community We deliver tips, tools and inspiration for your business. Daily to your inbox.

Tag: customer service

Keeping the Customer from Hell out of Your Business, Automatically.

Keeping the Customer from Hell out of Your Business, Automatically.

| July 17, 2014 | 1 Comment

“You’ll throw in the extras we talked about if you want my business.” We were negotiating with a potential customer. His pattern was the same. We’d negotiate the terms and send the agreement. Our customer would confirm that everything was fine. Everything looked good. Until we spotted all of the extras he added in without […]

Continue Reading

How to Turn the Customer from Hell into an All-Star

How to Turn the Customer from Hell into an All-Star

| July 11, 2014 | 1 Comment

“Why the hell isn’t this project done?!” “I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done.” Our customer was angry. He felt we weren’t doing our jobs. Except for one problem. Our customer was the reason his project wasn’t done. We […]

Continue Reading

Using The Customer from Hell to Attract All-Star Customers

Using The Customer from Hell to Attract All-Star Customers

| July 2, 2014 | 5 Comments

“Are you fuckers listening?”  “uh…wha…what?” I sputtered. “I know what I want done and I want you fuckers to listen.” Ignoring his insult, I ask a direct question. “This thing you’re asking us to do, you know it’ll hurt your business if it doesn’t work, right?” Our toxic customer had asked us to do something […]

Continue Reading

When the Customer is Always Wrong

When the Customer is Always Wrong

| May 16, 2014 | 4 Comments

“No. I’m right. The customer is always right. Your website said you were pet friendly and I’ve paid for the room. I’m here. Mo-Mo stays!” “I’m sorry ma’am, rhesus monkeys aren’t included in our pet policy. I can give you a full refund for your room or give you numbers for nearby animal boarding services.” […]

Continue Reading

How To Improve Your Phone Manner for Business Calls

How To Improve Your Phone Manner for Business Calls

| March 16, 2014 | 1 Comment

Speaking on the phone is something that you really can’t avoid if you work in an office or run your own business. If you are shy of taking or making calls, or if you find that you tend to stammer and come across badly when having a conversation over the phone, then you will find […]

Continue Reading

Listen To Your Customer! Interview with HARO Founder Peter Shankman

Listen To Your Customer! Interview with HARO Founder Peter Shankman

| July 8, 2013 | 7 Comments

Help A Reporter Out (HARO) was started in 2007 as a service that connects journalists with sources.  It allows journalists to get the information they need on time to meet deadlines and allows sources to get free press by giving information, interviews, and quotes to journalists. What started as a Facebook group grew quickly into […]

Continue Reading

How to Handle Difficult Customers as a Business Owner

How to Handle Difficult Customers as a Business Owner

| June 13, 2013 | 1 Comment

“You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.” Robert Kiyosaki, Rich […]

Continue Reading

Why ‘Old-School’ Customer Service Will Never Be Replaced

Why ‘Old-School’ Customer Service Will Never Be Replaced

| May 20, 2013 | 2 Comments

Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite often having great business concepts, many entrepreneurs fail to answer when opportunity calls. Yes, opportunity still uses the phone—and you should too. Old-school […]

Continue Reading

5 Things Every Customer Wants from Your Business

5 Things Every Customer Wants from Your Business

| May 14, 2013 | 2 Comments

When you own a business, one of your primary duties as a business owner is to attract and retain customers. The only way to retain customers is to keep them happy. While you might think that your customers are only concerned with your prices, there are several other factors that your client base considers more […]

Continue Reading

Put People First — Reflections from Kip Tindell, CEO, The Container Store

Put People First — Reflections from Kip Tindell, CEO, The Container Store

| April 9, 2013 | 1 Comment

“You can build a much more wonderful company on love than you can on fear.” – Kip Tindell Kip Tindell’s philosophy of business is very straightforward: treat people well, and the rest takes care of itself. For The Container Store, the company Kip started and still runs, putting people first begins with employees.”One of our […]

Continue Reading