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Tag: customer service

How To Improve Your Phone Manner for Business Calls

How To Improve Your Phone Manner for Business Calls

| March 16, 2014 | 1 Comment

Speaking on the phone is something that you really can’t avoid if you work in an office or run your own business. If you are shy of taking or making calls, or if you find that you tend to stammer and come across badly when having a conversation over the phone, then you will find […]

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Listen To Your Customer! Interview with HARO Founder Peter Shankman

Listen To Your Customer! Interview with HARO Founder Peter Shankman

| July 8, 2013 | 7 Comments

Help A Reporter Out (HARO) was started in 2007 as a service that connects journalists with sources.  It allows journalists to get the information they need on time to meet deadlines and allows sources to get free press by giving information, interviews, and quotes to journalists. What started as a Facebook group grew quickly into […]

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How to Handle Difficult Customers as a Business Owner

How to Handle Difficult Customers as a Business Owner

| June 13, 2013 | 1 Comment

“You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.” Robert Kiyosaki, Rich […]

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Why ‘Old-School’ Customer Service Will Never Be Replaced

Why ‘Old-School’ Customer Service Will Never Be Replaced

| May 20, 2013 | 2 Comments

Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite often having great business concepts, many entrepreneurs fail to answer when opportunity calls. Yes, opportunity still uses the phone—and you should too. Old-school […]

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5 Things Every Customer Wants from Your Business

5 Things Every Customer Wants from Your Business

| May 14, 2013 | 2 Comments

When you own a business, one of your primary duties as a business owner is to attract and retain customers. The only way to retain customers is to keep them happy. While you might think that your customers are only concerned with your prices, there are several other factors that your client base considers more […]

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Put People First — Reflections from Kip Tindell, CEO, The Container Store

Put People First — Reflections from Kip Tindell, CEO, The Container Store

| April 9, 2013 | 1 Comment

“You can build a much more wonderful company on love than you can on fear.” – Kip Tindell Kip Tindell’s philosophy of business is very straightforward: treat people well, and the rest takes care of itself. For The Container Store, the company Kip started and still runs, putting people first begins with employees.”One of our […]

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The Secret to Your Business Success

The Secret to Your Business Success

| March 26, 2013 | 5 Comments

Want to know what the secret to business success is?  Before I tell you (and please don’t skip ahead or you’ll spoil the surprise), you need to know a little about me.  I’m one of those people always thinking of new business ideas.  Some good.  Some bad.  The vast majority of my big business ideas […]

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7 Ways to Overcome Objections and Get Customers to Pay

7 Ways to Overcome Objections and Get Customers to Pay

| March 22, 2013 | 0 Comments

If you run an ecommerce business, you shouldn’t be too surprised to hear that around 67% of those who hang around your site and add a product to their carts will end up abandoning their cart without completing the checkout process. Whether you’re a freelancer that wants to get more paying clients or you’re a […]

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Using Customer Service to Stay Competitive in 2013

Using Customer Service to Stay Competitive in 2013

| February 26, 2013 | 4 Comments

With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the economic climate is tougher than ever; we need to work harder for less. Those are the realities, but what can be […]

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10 Companies Who Exemplify Stellar Customer Service

10 Companies Who Exemplify Stellar Customer Service

| December 15, 2012 | 2 Comments

Results of Businessweek’s fourth annual survey of customer satisfaction reflect a growing trend by companies to recognize the empowerment of buyers. Customers have purchasing advantages that include access to information about competitive prices and features on popular products. Some industry analysts refer to the current trend as the ‘age of the customer’ to reflect the importance […]

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