Tag: customer service
5 Things Every Customer Wants from Your Business
When you own a business, one of your primary duties as a business owner is to attract and retain customers. The only way to retain customers is to keep them happy. While you might think that your customers are only concerned with your prices, there are several other factors that your client base considers more [...]
Put People First — Reflections from Kip Tindell, CEO, The Container Store
“You can build a much more wonderful company on love than you can on fear.” – Kip Tindell Kip Tindell’s philosophy of business is very straightforward: treat people well, and the rest takes care of itself. For The Container Store, the company Kip started and still runs, putting people first begins with employees.”One of our [...]
The Secret to Your Business Success
Want to know what the secret to business success is? Before I tell you (and please don’t skip ahead or you’ll spoil the surprise), you need to know a little about me. I’m one of those people always thinking of new business ideas. Some good. Some bad. The vast majority of my big business ideas [...]
7 Ways to Overcome Objections and Get Customers to Pay
If you run an ecommerce business, you shouldn’t be too surprised to hear that around 67% of those who hang around your site and add a product to their carts will end up abandoning their cart without completing the checkout process. Whether you’re a freelancer that wants to get more paying clients or you’re a [...]
Using Customer Service to Stay Competitive in 2013
With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the economic climate is tougher than ever; we need to work harder for less. Those are the realities, but what can be [...]
10 Companies Who Exemplify Stellar Customer Service
Results of Businessweek’s fourth annual survey of customer satisfaction reflect a growing trend by companies to recognize the empowerment of buyers. Customers have purchasing advantages that include access to information about competitive prices and features on popular products. Some industry analysts refer to the current trend as the ‘age of the customer’ to reflect the importance [...]
Customer Service is the New Marketing
In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies. Quality customer service is a vital ingredient in a company’s [...]
Focus Less on Lead Generation and More on Good Customer Service
Making more money doesn’t necessarily require finding more clients – in fact, keeping your current customer base happy can naturally attract new ones like moths to a flame. This might strike many of you as obvious, but acquiring new customers (especially for a B2B biz) is incredibly hard. I see a lot of entrepreneurs at [...]
10 Tips For Brands Using Social Media For Customer Service
Social networking has become integral to the lives of many and to brands social media is just another way to talk to, and engage with their customers. To zoom in Kenya users of social media represent the most influential and economically able section of the population. This number continues to grow especially as access to [...]
Lessons in Customer Service from a Small Business
Earlier this year we had the opportunity to interview Fan Bi of Blank Label. He shared some great advice and gave a lot of insight into the start of Blank Label and its future. Recently Blank Label went through a great and awful experience at the same time as they saw their sales quadruple within [...]
