10 Awesome Customer Service Tricks for Entrepreneurs

I waited at their concierge for an hour. After which the receptionist informed, the meeting has been cancelled. Or, As soon as I reached their concierge, the receptionist guided me to the Director’s...


Keeping the Customer from Hell out of Your Business, Automatically.

“You’ll throw in the extras we talked about if you want my business.” We were negotiating with a potential customer. His pattern was the same. We’d negotiate the terms and send...


How to Turn the Customer from Hell into an All-Star

“Why the hell isn’t this project done?!” “I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done....


Using The Customer from Hell to Attract All-Star Customers

“Are you fuckers listening?”  “uh…wha…what?” I sputtered. “I know what I want done and I want you fuckers to listen.” Ignoring his insult, I ask a dire...


When the Customer is Always Wrong

“No. I’m right. The customer is always right. Your website said you were pet friendly and I’ve paid for the room. I’m here. Mo-Mo stays!” “I’m sorry ma’...


How To Improve Your Phone Manner for Business Calls

Speaking on the phone is something that you really can’t avoid if you work in an office or run your own business. If you are shy of taking or making calls, or if you find that you tend to stamme...


Listen To Your Customer! Interview with HARO Founder Peter Shankman

Help A Reporter Out (HARO) was started in 2007 as a service that connects journalists with sources.  It allows journalists to get the information they need on time to meet deadlines and allows source...


How to Handle Difficult Customers as a Business Owner

“You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good ...


Why ‘Old-School’ Customer Service Will Never Be Replaced

Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite of...


5 Things Every Customer Wants from Your Business

When you own a business, one of your primary duties as a business owner is to attract and retain customers. The only way to retain customers is to keep them happy. While you might think that your cust...