Put People First — Reflections from Kip Tindell, CEO, The Container Store

“You can build a much more wonderf...


The Secret to Your Business Success

Want to know what the secret to business success is?  Before I tell you (...


7 Ways to Overcome Objections and Get Customers to Pay

If you run an ecommerce business, you shouldn’t b...


Using Customer Service to Stay Competitive in 2013

With the news that the UK’s GDP figure shrunk by 0.3% in ...


10 Companies Who Exemplify Stellar Customer Service

Results of Businessweek’s fourth annual survey of custom...


Customer Service is the New Marketing

In a world where consumer and peer reviews are easily accessible via soc...


Focus Less on Lead Generation and More on Good Customer Service

Making more money doesn’t necessarily requir...


10 Tips For Brands Using Social Media For Customer Service

Social networking has become integral to the lives ...


Lessons in Customer Service from a Small Business

Earlier this year we had the opportunity to interview Fan Bi...