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Tag: customer service

The Secret to Your Business Success

The Secret to Your Business Success

| March 26, 2013 | 5 Comments

Want to know what the secret to business success is?  Before I tell you (and please don’t skip ahead or you’ll spoil the surprise), you need to know a little about me.  I’m one of those people always thinking of new business ideas.  Some good.  Some bad.  The vast majority of my big business ideas […]

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7 Ways to Overcome Objections and Get Customers to Pay

7 Ways to Overcome Objections and Get Customers to Pay

| March 22, 2013 | 0 Comments

If you run an ecommerce business, you shouldn’t be too surprised to hear that around 67% of those who hang around your site and add a product to their carts will end up abandoning their cart without completing the checkout process. Whether you’re a freelancer that wants to get more paying clients or you’re a […]

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Using Customer Service to Stay Competitive in 2013

Using Customer Service to Stay Competitive in 2013

| February 26, 2013 | 4 Comments

With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the economic climate is tougher than ever; we need to work harder for less. Those are the realities, but what can be […]

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10 Companies Who Exemplify Stellar Customer Service

10 Companies Who Exemplify Stellar Customer Service

| December 15, 2012 | 2 Comments

Results of Businessweek’s fourth annual survey of customer satisfaction reflect a growing trend by companies to recognize the empowerment of buyers. Customers have purchasing advantages that include access to information about competitive prices and features on popular products. Some industry analysts refer to the current trend as the ‘age of the customer’ to reflect the importance […]

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Customer Service is the New Marketing

Customer Service is the New Marketing

| October 20, 2012 | 5 Comments

In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, negative customer experiences become amplified as well and can be kryptonite to even great companies. Quality customer service is a vital ingredient in a company’s […]

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Focus Less on Lead Generation and More on Good Customer Service

Focus Less on Lead Generation and More on Good Customer Service

| September 30, 2012 | 3 Comments

Making more money doesn’t necessarily require finding more clients – in fact, keeping your current customer base happy can naturally attract new ones like moths to a flame. This might strike many of you as obvious, but acquiring new customers (especially for a B2B biz) is incredibly hard. I see a lot of entrepreneurs at […]

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10 Tips For Brands Using Social Media For Customer Service

10 Tips For Brands Using Social Media For Customer Service

| September 5, 2012 | 12 Comments

Social networking has become integral to the lives of many and to brands social media is just another way to talk to, and engage with their customers. To zoom in Kenya users of social media represent the most influential and economically able section of the population. This number continues to grow especially as access to […]

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Lessons in Customer Service from a Small Business

Lessons in Customer Service from a Small Business

| July 11, 2010 | 6 Comments

Earlier this year we had the opportunity to interview Fan Bi of Blank Label. He shared some great advice and gave a lot of insight into the start of Blank Label and its future. Recently Blank Label went through a great and awful experience at the same time as they saw their sales quadruple within […]

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