Put People First — Reflections from Kip Tindell, CEO, The Container Store

“You can build a much more wonderful company on love than you can on fear.” – Kip Tindell Kip Tindell’s philosophy of business is very straightforward: treat people well, and t...


The Secret to Your Business Success

Want to know what the secret to business success is?  Before I tell you (and please don’t skip ahead or you’ll spoil the surprise), you need to know a little about me.  I’m one of those people...


7 Ways to Overcome Objections and Get Customers to Pay

If you run an ecommerce business, you shouldn’t be too surprised to hear that around 67% of those who hang around your site and add a product to their carts will end up abandoning their cart without...


Using Customer Service to Stay Competitive in 2013

With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the econom...


10 Companies Who Exemplify Stellar Customer Service

Results of Businessweek’s fourth annual survey of customer satisfaction reflect a growing trend by companies to recognize the empowerment of buyers. Customers have purchasing advantages that include...


Customer Service is the New Marketing

In a world where consumer and peer reviews are easily accessible via social media and the web, positive customer experiences become amplified and produce word-of-mouth referrals. On the flip side, neg...


Focus Less on Lead Generation and More on Good Customer Service

Making more money doesn’t necessarily require finding more clients – in fact, keeping your current customer base happy can naturally attract new ones like moths to a flame. This might strike many ...


10 Tips For Brands Using Social Media For Customer Service

Social networking has become integral to the lives of many and to brands social media is just another way to talk to, and engage with their customers. To zoom in Kenya users of social media represent ...


Lessons in Customer Service from a Small Business

Earlier this year we had the opportunity to interview Fan Bi of Blank Label. He shared some great advice and gave a lot of insight into the start of Blank Label and its future. Recently Blank Label we...