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Tag: Helen Cross

A Lesson In Service: How Not To Treat Prospective Customers

A Lesson In Service: How Not To Treat Prospective Customers

| April 23, 2013 | 7 Comments

After whittling down prospective suppliers, Helen Cross was expecting to be on the receiving end of a positive sales call. However, with it ending up as a disaster, Helen shares some tips on how things should have gone. The 20th March marked the first ever International Day of Happiness. However, it was a decidedly unhappy […]

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Protecting Profits Over Loyalty: A Warning From the Gaming Industry

Protecting Profits Over Loyalty: A Warning From the Gaming Industry

| April 13, 2013 | 0 Comments

With the gaming industry worth around $100 billion, game publishers have been understandably keen to protect their assets. The latest trend has been to use always-online Digital Rights Management (DRM), whereby the gamer must be connected to one of the game’s servers in order to play the game. Without this connection, you’re not playing. The […]

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Using Customer Service to Stay Competitive in 2013

Using Customer Service to Stay Competitive in 2013

| February 26, 2013 | 4 Comments

With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the economic climate is tougher than ever; we need to work harder for less. Those are the realities, but what can be […]

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