A Lesson In Service: How Not To Treat Prospective Customers

After whittling down prospective suppliers, Helen Cross was expecting to be on the receiving end of a positive sales call. However, with it ending up as a disaster, Helen shares some tips on how thing...


Protecting Profits Over Loyalty: A Warning From the Gaming Industry

With the gaming industry worth around $100 billion, game publishers have been understandably keen to protect their assets. The latest trend has been to use always-online Digital Rights Management (DRM...


Using Customer Service to Stay Competitive in 2013

With the news that the UK’s GDP figure shrunk by 0.3% in the final three months of 2012, there are worries that Britain will be entering a triple-dip recession. For small businesses then, the econom...