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Tag: Potential Customer

Video: Never Say No to a Potential Customer

Video: Never Say No to a Potential Customer

| October 16, 2012 | 0 Comments

Tip #109:  Never say no to a potential customer Never let your employees (or yourself for that matter) answer a customer or client’s question with “no.” “No” is a conversation ender and what you really want are conversation extenders. Case Study:  Recently while I was sitting in the reception area of Pilates on Fifth, an […]

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