10 Awesome Customer Service Tricks for Entrepreneurs

I waited at their concierge for an hour. After which the receptionist informed, the meeting has been cancelled. Or, As soon as I reached their concierge, the receptionist guided me to the Director’s...


When the Customer is Always Wrong

“No. I’m right. The customer is always right. Your website said you were pet friendly and I’ve paid for the room. I’m here. Mo-Mo stays!” “I’m sorry ma’...


Go Mobile or Go Home

Today’s modern consumers are changing the way they interact with brands. They are changing the way they do business, and they are changing the way they obtain and process information. Is your co...


4 Secrets to a Successful Newsletter

These days too many businesses are making the critical mistake of leaving money on the table.  Potential customers that would have inevitably purchased your products and services in the future visit ...


Using Customer Retention to Build Your Bottom Line

Many companies today are focused on obtaining new customers through innovative marketing campaigns, daily deal sites, holiday sales, and various other promotional activities.  There are great campaig...