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Tag: customer retention

When the Customer is Always Wrong

| May 16, 2014 | 4 Comments

“No. I’m right. The customer is always right. Your website said you were pet friendly and I’ve paid for the room. I’m here. Mo-Mo stays!” “I’m sorry ma’am, rhesus monkeys aren’t included in our pet policy. I can give you a full refund for your room or give you numbers for nearby animal boarding services.” […]

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Go Mobile or Go Home

| June 17, 2013 | 0 Comments

Today’s modern consumers are changing the way they interact with brands. They are changing the way they do business, and they are changing the way they obtain and process information. Is your company hearing what they are saying? The Modern Consumer As a business owner, understanding who your target audience is may only be half […]

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4 Secrets to a Successful Newsletter

| December 3, 2012 | 0 Comments

These days too many businesses are making the critical mistake of leaving money on the table.  Potential customers that would have inevitably purchased your products and services in the future visit your site, disappear, and are never to be heard from again. Unfortunately, this often has little to do with your actual company.  It’s a […]

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Using Customer Retention to Build Your Bottom Line

| March 28, 2012 | 3 Comments

Many companies today are focused on obtaining new customers through innovative marketing campaigns, daily deal sites, holiday sales, and various other promotional activities.  There are great campaigns in an effort to attract new customers or clients.  The goal is to attract new customers, a new demographic; thereby, increasing sales.  At the end of the quarter […]

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