10 Awesome Customer Service Tricks for Entrepreneurs

I waited at their concierge for an hour. After which the rece...


When the Customer is Always Wrong

“No. I’m right. The customer is always right. Your website said you were pet...


Go Mobile or Go Home

Today’s modern consumers are changing the way they interact with brands. They are c...


4 Secrets to a Successful Newsletter

These days too many businesses are making the critical mistake of leaving...


Using Customer Retention to Build Your Bottom Line

Many companies today are focused on obtaining new customers...