Many websites, web apps, mobile apps, and others on the market operate under the inaccurate belief that their products or services are capable of attracting users, but they tend to stop thinking further. Users or consumers may have questions that need to be answered, particularly on e-commerce sites where some appear to be complex. Entrepreneurs should not overlook the reality that no user will sign up for a platform until customer service is provided 24/7 a week via chat or phone.
In comparison to other types of online businesses, an e-commerce site requires customer service representatives able to assist consumers with registering on the platform, ordering, delivery, and other things.
So, e-commerce sites require a reliable chat solution that can become an efficient communication medium between you and your users. You may have alternate thoughts about asking your team to develop a chat solution, but are they experienced in generating the greatest chat solution that can compete with the market’s most popular chat solution? Hence, if you prefer to develop your chat solution, that will tend to become one of the reasons for losing users.
The following are some of our recommendations for ideal chat APIs for e-commerce businesses.
Troop Messenger
Troop Messenger, which is known to be an efficient on-premise chat also provides the best chat APIs that can be seamlessly integrated. To emphasize, Troop Messenger is known for supporting all domains and can be used as an office chat app or a business chat app for everyday operations. Troop Messenger’s chat APIs and SDKs are thus available to any domain.
Troop Messenger offers types of chat APIs such as general-purpose Chat & Messaging APIs, Customer Support Chat Widgets, etc. These tools’ chat APIs are used by many businesses, including e-commerce sites that expand to B2C, C2C, B2B, and so on.
Troop Messenger enhances the messaging experience by allowing you to establish any form of conversation. The finest services aren’t just for e-commerce sites; it also includes dating sites, banking and fintech apps, health units, in-game chat, sales and support, and other businesses. In addition, you have complete control over the user experience and scalability, which makes it ideal for your business. Troop Messenger operates on the principle of providing a safe platform for people to communicate, and it is also a defense-validated tool, making it the most secure chat option available. As a result, you and your user can chat safely, and the data saves for easy retrieval.
To create a controlled chat session with your customers, use Troop Messenger’s expanded chat SDK documentation in your business-messaging platforms. It is a developer-friendly chat API, allowing them to use the application APIs to construct simple and efficient in-app chat solutions.
Features
- One-on-One Messaging
- Group Conversations
- Forkout (Bulk messaging)
- Attachments
- Message reply & Forward
- Live Location Tracking
- Audio & Video Message
- Delete, Recall & Edit
- Typing Indicator, etc.
PubNub
With a 99.999 percent API uptime SLA, PubNub is a popular in-app chat API provider committed to performing the conversation well, even amid traffic surges and enormous concurrency. With comprehensive moderating options, PubNub’s Chat API ensures user retention and engagement.
Businesses could keep conversations spam-free and cut customer service costs and ensure quality by using PubNub instant messaging APIs. Its in-app chat allows for seamless one-on-one, group, and community conversations. Even more, they provide ready-to-use UI components to keep chat programs looking professional. Direct chats make one-on-one talks easier, whereas group chats foster a sense of community.
Features
- ChatBot device chat
- Community chat streams
- Geo/ location tracking
- Alerts & notifications
- Private/ group chat
Enablex
Enablex is a leading provider of communication APIs such as chat API, voice API, video API, and others. Their messaging SDKs and Chat APIs provide features that enable meaningful communication among devices and platforms. Enablex’s chat API is designed to be customized on the fly, including features such as functionality, device compatibility, UI/UX, and more. To protect each conversation access device, their platform is created from the ground up with AES-based encryption, end-to-end encryption, and other security standards.
Furthermore, Enablex provides a developer-trusted, API-powered platform that allows you to rapidly and easily create production-ready Live Video, Voice, and Messaging applications in your preferred programming language.
Features
- Chat status
- Threaded conversation
- Chat analysis
- Multi-party chat
- Mass notification
MirrorFly
MirrorFly provides one of the most comprehensive in-app chat API and SDK solutions available. In detail, they provide modern online and mobile conversations with upgraded features. Also, the entire chat program, including functionality, appearance, theme, and many others, can be customized.
As a matter of fact, it helps you communicate with users in real-time by providing push notifications and keeping them engaged at all times. A variety of possibilities exist here, ranging from update messages to conversation reminders.
End-to-end encryption, HIPAA compatibility, and GDPR compliance let you build a secure communication infrastructure. The high-capacity messaging API can connect tens of millions of users and facilitate billions of chats.
Features
- Unlimited chat rooms
- In-app chat
- Secure file sharing
- Language translator API
- Notifications
Sendbird
Developers may be more productive using Sendbird’s chat API, voice API, video API, native Chat SDKs, feature-rich platform, and portable UI components. E-commerce sites can obtain a great advantage in building an in-app chat where they can engage their users with real-time chat.
It has a robust chat API that may help you increase customer engagement, increase revenue, and dig deeper into conversations. Moreover, it offers in-app, live-chat assistance, alongside a seamless ticket routing system and an easy-to-use dashboard. Also, it protects data with AES 256 End-to-End Encryption, allows @Mentions in conversations, offers worldwide language translation, and enables over 1,000,000 concurrent connections per application and 500,000,000 messages per day.
Features
- Chat moderation
- Profanity filters
- Auto-thumbnail generator
- Voice and video APIs
- Smart Throttling
Apphitect
Apphitect’s configurable chat API allows for zero downtime integration of communication channels on iOS, Android, and web applications. In detail, the Apphitect platform includes video calling/conferencing, screen sharing, and other virtual communication mediums. Also, it is a fully customizable API built with cutting-edge technologies like Apache Cassandra, Erlang, and Amazon Web Services.
Like any tool Apphitect also provides many features but offline messaging. This unique feature allows a great way to extend the app’s reach even if not connected to the internet; the auto-sync feature shows every user’s activity in real-time, regardless of how many devices users use to sign in.
Features
- Social interactions
- Personal chats
- Push notifications
- Geolocation tracking
- Multimedia sharing
Cometchat
Cometchat is a prominent chat SDK and messaging API provider based in Colorado that provides in-app chat solutions to small to large businesses. Within an existing app, it enables a fully intuitive chat experience. Its SDKs offer cross-platform, making it faster to optimize for a range of devices. Also, end-to-end encryption ensures that all chats are safe and confidential, while other extensions make your chat functions more simple.
CometChat provides SDKs for popular technologies, such as Swift, Kotlin, React, React Native, PHP/Laravel, and many others. Likewise, these are thoughtfully designed and rigorously tested.
Features
- Webhooks
- Read indicators
- Custom messages
- Video conference
- One on one & group chats
Quickblox
The Quickblox chat solution is appropriate for a wide range of industries. For example, it is HIPAA-compliant, making it appropriate for use in healthcare. Also, it is also safe and fast, making it ideal for financial and e-commerce apps and websites. Hence, you can develop an efficient real-time messaging solution for your app.
With QuickBlox’s real-time chat SDK and chat API, you can create a sophisticated chat solution for your web and mobile app. To create a completely immersive user experience, make use of advanced capabilities and combine them including voice and video calling, or video conferencing options. It can be hosted seamlessly on-premise and cloud.
Features
- Push notifications
- Data storage
- Screen sharing
- Cross-platform compatibility
- One-on-one/ group calling
Conclusion
Certainly, we hope these tools help with your API chat needs and that you have discovered a chat solution that best supports your business. However, remember that while choosing any tool’s chat APIs, make security a top priority because e-commerce operations involve commercial transactions, and data must be secure.
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