The Social Security Administration (SSA) is stepping up its fight against fraud with a fresh batch of security enhancements, especially for claims made over the phone. If you’re one of the millions who rely on Social Security benefits or plan to file soon, here’s what you need to know about how these changes could affect you. On April 14, the SSA officially launched a range of updated fraud prevention measures.
These changes are designed to modernize services and protect against rising fraud threats, especially as more people rely on telephone-based services to file or manage their benefits. This new system improves security and makes the process more accessible for those with mobility or accessibility challenges. All types of claims can be completed by phone, but with better safeguards.
One of the most significant upgrades is the use of pattern-detection technology. SSA accounts will now be monitored for unusual behavior or suspicious activity. If something out of the ordinary happens, you may be asked to verify your identity in person before continuing with your claim.
This new tech layer adds an extra level of security and makes it harder for fraudsters to slip through the cracks. It’s all about using data to stop potential threats before they cause damage. According to Acting Commissioner Leland Dudek, the SSA focuses on security and accessibility.
The agency wants to make it easier for everyone to manage their benefits, especially those relying on phone services due to disability or transportation issues.
Enhanced phone claim safeguards
By allowing all claim types to be filed by phone, the SSA opens the door for more flexible and user-friendly options.
This includes claims for Retirement, Survivors, Auxiliary (Spouse or Child), Social Security Disability Insurance (SSDI), Medicare, and Supplemental Security Income (SSI). The SSA isn’t just tweaking its system—it’s backing it with serious investment. A total of $16.5 million is being pumped into the modernization effort to meet rising demand and ensure that the infrastructure can handle the growing volume of users.
With more than 70 million Americans receiving Social Security each month, and 4.5 million calls coming into the agency monthly, these updates couldn’t come at a better time. While only around 70,000 calls are flagged as suspicious, even a small percentage can cause big problems when fraud is involved. So, what does this mean for you?
If you’re already receiving Social Security or planning to file, be prepared for more security steps. This could include extra verification, and in some cases, an in-person identity check, especially if your account activity triggers a fraud alert. But on the flip side, you’ll benefit from a safer system and more flexible options to manage your benefits.
These tools are about protecting your data and money while improving your access to services. The SSA’s move to balance fraud prevention with greater accessibility shows a clear push toward modernization. With new tech, stronger safeguards, and more flexibility for the public, the agency is working to stay ahead of the curve while protecting one of the nation’s most vital programs.
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